An industry leader: Lindy Mbatha
CrossCheck CEO, Lindy Mbatha featured in Leadership
CrossCheck is a boutique credit and information bureau in accordance with the National Credit Act 2005 and operates within the National Credit Regulator. Lindy Mbatha, the only black female CEO in the credit bureau industry, shares how the company has successfully mastered the art of leveraging its experience and unique data sets to benefit clients across industry sectors.
Please tell us more about the company’s history, formation and the importance of its role?
CrossCheck Information Bureau (Pty) Ltd was established in 1997 under the name Micro Lenders Credit Bureau (Pty) Ltd. Since then, the introduction of new management and improved processes led to the increase in competitive value, making CrossCheck an industry leader. Crosscheck primarily focuses on data analytics, which services the public and private sectors. Our role is very important as we impact strategic decisions through business intelligence reports. The niche was to extend far beyond the traditional data bureau functionalities.
What is the company’s vision as well as its mandate and how does it strive towards successfully achieving both?
Our vision is to be clearly distinguishable from our competitors through unique service offerings, hosting capabilities and targeted clientele. Our main objective is to become a partner of choice in addressing public sector data challenges. We aim to enhance our customer`s decision process from account acquisition, account management and collection stages, by providing the reliable information through various delivery mechanisms. CrossCheck will design and develop decision solutions that meet sector-specific needs. Above all, we value being part of the solution to many data-related challenges in the public sector as well as related sectors.
How has CrossCheck built its solid reputation as a leading public sector data analytics specialist?
CrossCheck has built a reputation on consistency and the ability to do huge projects within budget and with minimal hustle. Our focus is on doing all the things we are good at, and doing them well. We have a unique ability to analyse and extract information over multiple platforms and data sources to create a singular view of customer information inclusive of property information, business interest, employer information, full contact information and possible relatives etc. We also maintain a culture of learning, which allows us to evolve and meet our clients at all levels.
What are your core service offerings and in which ways do they serve as a value-add to your clients?
Our core service offering is data analytics in so far as it assists with strategic decision-making. Data enrichment is the backbone of what we do. The most immediate value-add is ensuring that our clients look at data as it impacts compliance, service delivery and supports the overall performance of the finance department in a municipality. CrossCheck’s services include the development of customised reports, designed to simplify the speedy interpretation and analysis of large datasets. This, in turn, delivers improved revenue enhancement as a result of informed decision-making, based on relevant and improved data. We believe in listening to our clients and customising reports to suit their needs. Our services include indigent management, supply chain management risk, compliance and advisory, revenue enhancement, training and assessing the status quo of the municipalities.
____
CrossCheck is proud to have achieved our Level 2 B-BBEE rating – find our more here
____
Get to know CrossCheck and our capabilities here
